S.J. Janis Named 2015 Guild-Quality Guildmaster with Highest Distinction
Award Recognizes Exemplary Customer Service for Ninth Consecutive Year
WAUWATOSA WI – S.J. Janis Company, a full-service design/build firm in Wauwatosa, Wis., is the recipient of the 2015 Guild-Quality Guildmaster with Highest Distinction award by GuildQuality, Inc., an independent customer satisfaction-surveying firm serving a nationwide community of homebuilders and Remodelers. This is the eighth consecutive year S.J. Janis has received GuildQuality’s honor, which recognizes building professionals who have lengthy track records of exceptional customer service.
“For many years, our goal has been to foster a philosophy of creating a ‘Client for Life,’ and maintaining premier customer service is one of the keys to achieving that goal,” said Gary Sannes, CR, CGR, company president.”
S.J. Janis enlisted GuildQuality in 2005 as a means to further customer satisfaction. Through survey results, S.J. Janis can monitor the quality of service, measure the performance of its people in a comparison between contractors nationwide, and evaluate the trends in performance.
In the most recent survey, S.J. Janis achieved a 96% referral rate, with 96% of the company’s projects having high value while being on a budget, and a 86% of the Janis clients said it was “easier than expected” to complete the remodeling project.
GuildQuality provides customer satisfaction surveying and performance reporting for over 1,000 homebuilders, Remodelers, and contractors in North America. GuildQuality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 90% of customers respond to GuildQuality surveys, and their feedback includes commentary and quantitative ratings.
S.J. Janis Company, with six Certified Professionals on staff, is a member of several home improvement associations, including the Milwaukee/NARI Home Improvement Council, Inc., National Kitchen & Bath Association, and the Metropolitan Builders Association.